FAQ

FAQ – Frequently Asked Questions

Welcome to the Muse Café au Lait Help Center.
Below you’ll find answers to the most common questions from our community. If you still need assistance, our support team is always happy to help.

🛍 About Orders

Q1: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment is received. We do not process or ship orders on weekends or public holidays. Orders placed on Friday evenings or holidays will begin processing the next business day.

Q2: Can I change or cancel my order after placing it?
A: If your order has not entered the packaging or shipping stage, we may still be able to modify or cancel it. Please contact us as soon as possible at taylormargaretyluwk4081@gmail.com with your order number.

Q3: What payment methods do you accept?
A: We currently accept:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (installment options available for eligible orders)

Q4: I didn’t receive a confirmation email. What should I do?
A: Please check your spam or promotions folder and ensure your email address was entered correctly. If you still don’t see it, reach out to our support team — we’ll resend it right away.

🚚 Shipping & Delivery

Q5: Do you ship internationally?
A: Yes! We currently ship to:

  • All U.S. states (including Hawaii and Alaska)

  • Canada, Australia, the UK, and select EU countries

To confirm availability for your region, enter your postal code at checkout or contact us directly.

Q6: How long does shipping take?
A:

  • Standard U.S. Shipping: 3–7 business days

  • Expedited U.S. Shipping: 1–3 business days

  • International Shipping: 7–21 business days (varies by destination and customs clearance)

Q7: How do I track my order?
A: Once your order ships, you’ll receive a tracking email with your shipment details. You can also log into your account to check your order status at any time.

Q8: My package says “Delivered,” but I haven’t received it.
A: Please check the following before contacting support:

  • Was it accepted by a neighbor, roommate, or building concierge?

  • Was it placed in your mailbox, parcel locker, or at your doorstep?

If you still cannot locate your package, contact us immediately so we can assist in investigating with the shipping carrier.

🔁 Returns & Refunds

Q9: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unwashed items in their original condition and packaging. Please refer to our full Return Policy for detailed instructions.

Q10: What items are non-returnable?
A: The following items cannot be returned:

  • Used or damaged products

  • Personalized/custom-made items

  • Final sale or clearance items

  • Opened beauty or hygiene products (for safety reasons)

Q11: Do I have to pay for return shipping?
A:

  • If the return is due to a defect or our error, we’ll cover the return shipping cost.

  • If the return is due to personal preference (e.g., size, fit, or change of mind), you are responsible for return shipping.

Q12: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

🛡 Product Quality & After-Sales

Q13: What should I do if my item arrives damaged or defective?
A: Please take clear photos and email us at taylormargaretyluwk4081@gmail.com within 72 hours of delivery. Our support team will respond within 24 hours and arrange a replacement or refund.

Q14: Do your products come with a warranty?
A: Apparel and beauty products do not carry warranties. For electronics or accessories, please refer to the product description or contact our team for details.

🧾 Other Questions

Q15: Do you accept discount codes?
A: Absolutely! Enter your valid promo code at checkout under the “Discount code” field. Please note that some promotions may not be combined.

Q16: Can I send an order as a gift?
A: Yes! Mark your purchase as a gift at checkout. We’ll remove pricing details and include simple, elegant packaging where applicable.

Q17: How can I contact you?
A:
📧 Email: taylormargaretyluwk4081@gmail.com
📍 Address: 114 SANDY LOOP NE, RIO RANCHO, NM 87124, United States

Our team typically responds within 24 hours.